Amazing place. We will be back - Review
Wow, this place really is amazing. We originally booked as a family of 3 (2 adults & 13 year old) with a private pool & terrace. Then my... read more sister & her 2 girls (21 & 16) booked a family room with balcony. Then my daughter (20) also booked herself a double room. So we ended up being a party of 7.
After booking the holiday my sister found out she was allergic to peanuts & tree nuts. She carries epiPen’s everywhere she goes now & thought about cancelling her booking due to fear of having a reaction to anything (sun creams, certain oils, obviously food & people eating / using products near her were all issues). She was so anxious about everything. The chef went out of his way to reassure her she was safe & advised her what foods to avoid. He even prepared her a fresh meal when she became overwhelmed on our second night as some of the dishes had been garnished with walnut. We didn’t get the name of the chef (assume he’ll be head chef?) but he was fantastic & really helped us feel at ease.
The waiting staff & Front of House staff were all extremely friendly & helpful. Always had a smile & were very attentive. Andreas (hope I have spelt his name correctly), worth his weight in gold. Very helpful & always smiling. Nothing was too much trouble.
Housekeeping were, again, friendly & polite. Always smiling & saying hello. They couldn’t do enough for you. They service the rooms daily & they do such a fantastic job. The rooms are spotless.
Even the groundsmen & porters were always saying hello while making sure the outside areas were clean & free of clutter. We had a maintenance issue with the shower & told our housekeeper. When we returned from our day out it had fixed.
There are cat’s wandering around. We loved walking around with some cat biscuits we got from Lidl to feed them. They’re not neglected by any means & are quite common. The ones we encountered were well fed & quite friendly once they realised we had food haha.
The only negative we experienced was nothing to do with the hotel. We’d booked 2 excursions (scuba diving & a water park). We paid over £300 for these excursions. We all got confirmation emails & follow up emails reminding us of “what’s going to happen tomorrow!” Only to wake up on both the days to emails cancelling them & were told refunds could take upto 20 days! We looked into the water park as we were just going to get a taxi ourselves. Turns out it wasn’t even open until the following week yet TUI still had it advertised & took our money. We got our money back within 4 days & luckily it didn’t spoil anything. We’ll just not book them again & hire a car instead.
All in all 10 out of 10
We have already booked to return the same time next year
Great place for a holiday - I feel obliged to write a few warm words about this hotel because the service here is simply excellent and in this way, at least in part, I can repay... read more you for such a pleasant stay. The food here is delicious, and there are plenty of meals you can choose from every time you visit the dining room; everything is fresh and delicious. The staff is helpful and friendly, great team
Excellent fitness activities by Eva - I loved Pilates, Yoga, Functional Training & Aqua Gym at the hotel. The fitness activities were of high quality and as a teacher, a dancer and as a physical therapist... read more myself, I can assure you that you’ll meet a great instructor at Sirios Village, who will inspire and motivate you to get in better shape and move while you are on holiday relaxing and eating an amazing food. Joining the fitness activities at Sirios was the funny and enriching experience which simply made my holiday break on Crete perfect.
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